TERUGROEPACTIES

Veiligheid heeft onze hoogste prioriteit. We nemen direct actie als we denken dat dat in het geding komt. We werken nauw samen met onze dealers om onze renners weer zo snel en veilig mogelijk de (onverharde) weg op te laten gaan.

ST31 LT FACEPLATE (OPEN)

Cervélo USA, in cooperation with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, is conducting a recall of the following Cervélo USA products:

R5 Dura Ace Di2 in Five Black

SKU 0H0R5GDI1C

R5 Red eTap AXS in Five Black

SKU 0H0R5GRX1C

R5 Force eTap AXS in Lime and Black

SKU 0H0R5GFX2C

R5 Force eTap AXS in Five Black

SKU 0H0R5GFX1C

R5 Ultegra Di2 in Lime and Black

SKU 0H0R5GUI2C

R5 Ultegra Di2 in Five Black

SKU 0H0R5GUI1C

R5 Frameset in Five Black

SKU 0H0R5GFS1X

R5 Frameset in Lime and Black

SKU 0H0R5GFS2X

R5 Frameset in Jumbo-Visma Replica

SKU 0H0R5GFS6X

Caledonia-5 Dura Ace Di2 in Oasis

SKU 0H0CFADI3C

Caledonia-5 Red eTap AXS in Five Black

SKU 0H0CFARX1C

Caledonia-5 Frameset in Aqua Pearl

SKU 0H0CFAFS2X

Caledonia-5 Frameset in Five Black

SKU 0H0CFAFS1X

Caledonia-5 Frameset in Oasis

SKU 0H0CFAFS3X

ST31 LT Stem in Black

SKU ST-C031L

There is an issue with the bicycles’ stem faceplate, which could lead to the handlebar slipping at recommended stem bolt torque levels, thereby increasing the risk of a rider losing control of their bicycle and falling. This recall does not affect any other Cervélo products.

If you own a bicycle that is covered by this recall, please stop riding the bicycle immediately and contact an authorized Cervélo dealer to arrange for a free repair to replace the faceplate. Cervélo dealers can be located at https://www.cervelo.com/store-locator or Cervelo.com.

Thank you again for visiting the recall page. The health and safety of our customers is of paramount importance, and we sincerely apologize for any inconvenience caused by these product recalls. 

NOTICE: Only fill out this form if you:

  • Are a consumer who purchased your Cervélo from an online retailer
  • Are a consumer who purchased an impacted Cervélo bike from a retailer you no longer live near
  • Are a Cervélo or Pon employee who purchased an impacted Cervélo bike
  • Are an athlete, ambassador or member of the media who has an impacted Cervélo bike
  • You need additional assistance
  • If you don’t fall into one of the above categories, your retailer will be contacting you to schedule your rework.

3T ADURO HANDLEBAR (CLOSED)

3T Cycling has issued a voluntary recall of the 3T Aduro handlebar in cooperation with the CPSC and Health Canada. The recall includes handlebars on the P5-Six bicycle, frameset, and P5-Six upgrade kit. If you have a 3T Aduro handlebar that is affected, it can be swapped out by any authorized Cervélo retailer, quickly at no charge to you. Contact your nearest Cervélo retailer to find out if the handlebar on your P5 is affected and how to have it replaced.

3T AURA PRO HANDLEBAR RECALL (CLOSED)

3T Cycling has issued a voluntary recall on the Aura Pro Handlebar. The recall includes handlebars on the P3 Ultegra and the P5-Three SRAM Red, sold between September 2012 and January 2013. Please contact your nearest Cervélo retailer to find out if your P3 or P5-3 is affected and how to have it replaced.

R2.5 RECALL (CLOSED)

Cervélo has identified a potential safety issue involving the down tube loosening or separating from the head tube on some R2.5 frames. Therefore, Cervélo Cycles is voluntarily recalling a limited number of 2005 model year R2.5 carbon bicycle frames. Although the 2005 R2.5 carbon road frame passed all the standard industry frame tests, this particular problem was not uncovered during those standard frame tests. Cervélo has now discontinued the R2.5 model. The currently produced carbon road frames do not use the same lug design and are not susceptible to this problem. This recall only applies to 2005 R2.5 road frames with serial numbers greater than R251700. These frames could have been purchased as a frameset or built with Shimano DuraAce (red decals) or Campagnolo Chorus (blue decals). All affected R2.5’s have clear coating over carbon fiber. If you purchased a 2005 R2.5, please contact your nearest Cervélo retailer to find out how to have it replaced.

WOLF SL FORK RECALL (CLOSED)

Cervélo has identified a potential safety issue involving the Wolf SL fork. This fork is designed and manufactured by True Temper Sports of Memphis, Tennessee, using a blade shape supplied by Cervelo.

All other aspects of the structural design, development and manufacture were done by True Temper Sports. Under certain conditions, the fork steerer can crack and eventually break during normal use, which may cause the rider to lose control, fall and suffer potentially serious injuries. To date, there have been reports of injuries in the field resulting in minor abrasions and one broken wrist.

Though the fork passes US and international standards, this particular problem was not uncovered during those standard tests and the fork only showed this weakness in the field, typically after being damaged. After much work, we did develop a new test protocol that was able to replicate the same failure mode as seen in the field. If the fork steerer is damaged by impact (eg. by a crash, a fall from a roof rack, or another impact) then the damage may progress very quickly during use to complete separation.

We have seen that incidence of failure on this fork is higher than on other forks, and there is a potential for injury upon failure. True Temper Sports feels that the fork meets the industry standards and that the fork is therefore acceptable and no further action is required. Cervelo does not share this opinion and therefore, is proceeding with a recall of the True Temper designed and manufactured Wolf SL forks ourselves. True Temper Sports has declined to participate.

In order to conduct a recall one must be able to demonstrate that any replacement product does not display the same failure mode. We have demonstrated to the authorities that the forks we will use as a replacement - the 3T Funda Pro and the Easton EC90 SLX - pass all standard industry tests as well as the new Cervelo test that the True Temper Wolf SL fork fails. We have obviously discontinued all use of the True Temper Wolf SL carbon bicycle fork. However, please note that this does not affect the Wolf CL and Wolf TT in any way, as both have a completely different structural design (and have passed the new Cervelo test protocol).

Although it is not usual for a third party to recall a product manufactured by another company, we feel it is a necessary step to take care of our customer, and we will proceed with the full recall at no cost to the retailer or consumer. The recalled forks have a clear coating over black painted carbon fiber, with the words “Wolf Superlite” and related logo just below the crown on each fork leg, and the words “SL” on each leg above the fork blade dropouts. There is a True Temper CRTMC logo on the inside of both fork legs. The recalled forks could have been included on the following bicycle models: R3, R3 SL, Soloist Carbon, Soloist Carbon SL, and certain P3 Carbon framesets and complete bicycles.