What is a Cookie?

A cookie is a small piece of text asking permission to be saved on your computer's hard drive. If you agree, then your browser adds the text in a small file.

If you have set your browser to notify you before accepting a cookie, you will notice that customercare.cervelo.com requests a cookie to be saved on your computer. Its purpose is to allow you easily login to our site or maintain a shopping cart.

Why are Cookies Persistent?

If the web server does not detect a Unique ID for your session, it will generate one and send it to the client in the form of a cookie. If you accept the cookie, you only get it once; if you do not accept the cookie, it will try to send you one every time you access a page until you accept it. This means every page you request from customercare.cervelo.com will come with a cookie request unless you already have one.

Are All Cookies The Same?

No. We have two kinds on the customercare.cervelo.com site: login and temporary cookies. The login cookie allows you to automatically login into the éCare area of the web site without having to type in your email address and password. Temporary cookies are necessary to maintain the user session.

So What Does A Cookie Do For Me, The Visitor?

There are several immediate advantages on customercare.cervelo.com that you can see through the use of cookies. For example, the customercare.cervelo.com support area retains your login session between visits. When you return, you'll notice that you will not be prompted to login again.

When you are browsing in the store, you can add items to your shopping cart and return several days later to pick up where you left off, with the items still in the cart.

Why Do I Need to Know This?

Because we want you to know why we ask you to accept a cookie. We want to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you. We know that a lot of people have concerns about cookies, but in talking with many of our users, we feel that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers and future customers, so we respect your concerns.